Frequently asked questions

Are you curious about something? Do you have some kind of problem?

Please feel free to contact us

Production time is 14 days + UPS delivery of 2-5 days.

The old brackets are worn out. Replace them with the brackets that came with your new shade. If the new brackets don't match the old, email us a picture of the old brackets, or send one to us and we will find a match.
Soap and water with a sponge. Except Plisse material which is best dry cleaned.
Refer to the Zwick Guarantee under terms and conditions.
Depending upon conditions, around 1 week.
There is an allowance of 1/2 inch on each side of the shade on an inside mount to allow for the shade hardware.
We choose not to raise our product prices to cover the shipping costs.
We accept Mastercard, Visa, Discover, Personal Checks, and Money Orders.
Your credit card is charged at the time that the order is placed. This is because you are ordering custom made products
All of our rollers, both spring and cord operated are fully warranted for 2 years from the date of purchase. All of our materials are fully guaranteed against defects for a period of 2 years from the date of purchase. Sewing thread is guaranteed for 5 years.
This varies, but in general with proper care up to 20 years.
Yes, please call us, or email us a picture of your windows and we will be glad to help you figure out how to measure or install properly.
Pulling the shade from the sides will cause the shade to veer off into the brackets and damage the material.
We recover your old shade rollers and give you a credit for using them. The credit is per roller and you need to ship them to us. The rollers must be in working condition. Contact us for more details.