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Quality Crafted Window Shades, Roller Shades, Shade Pulls
Zwick Window Shades, Roller Shades, Roller Blinds | | 877-588-5200, 773-588-5200 | Custom Quality Handcrafted in the USA since 1930
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Frequently Asked Questions

Q-     How long will it take to receive my order?

A-     Production time is 14 days + UPS delivery of 2-5 days.


Q-     I just installed my new shades into my old shade brackets, and the shade rolled down by itself?

A-     The old brackets are worn out.  Replace them with the brackets that came with your new shade.  If the new brackets don't match the old, email us a picture of the old brackets, or send one to us and we will find a match.


Q-     How do I clean my new shades?

A-     Soap and water with a sponge. Except Plisse material which is best dry cleaned.


Q-     What if I measured wrong, or chose the wrong color?

A-     Refer to the Zwick Guarantee under terms and conditions.


Q-     Where do the materials and components come from?

A-     The United States and Europe.


Q-     How long will it take for my scallops to straighten out?

A-     Depending upon conditions, around 1 week.


Q-     Why doesn't my shade cover the entire window opening?

A-     There is an allowance of 1/2 inch on each side of the shade on an inside mount to allow for the shade hardware.


Q-     Why do you charge for shipping?

A-     We choose not to raise our product prices to cover the shipping costs.


Q-     What methods of payments do you accept?

A-     We accept Mastercard, Visa, Discover, Personal Checks, and Money Orders.


Q-     When do you charge my credit card?

A-     Your credit card is charged at the time that the order is placed. This is because you are ordering custom made products.


Q-     What is your warranty?

A-     All of our rollers, both spring and cord operated are fully warranted for 2 years from the date of purchase.

All of our materials are fully guaranteed against defects for a period of 2 years from the date of purchase.   Sewing thread is guaranteed for 5 years.


Q-     How long will my shades last?

A-     This varies, but in general with proper care up to 20 years.


Q-     I have unusual windows. Can you help me figure out how I can measure and install?

A-     Yes, please call us, or email us a picture of your windows and we will be glad to help you figure out how to measure or install properly.


Q-     Why on my spring roller shade, do I have to pull it up and down from the center?

A-     Pulling the shade from the sides will cause the shade to veer off into the brackets and damage the material.


Q-     What does roller allowance mean on your price list?

A-     We recover your old shade rollers and give you a credit for using them. The credit is per roller and you need to ship them to us. The rollers must be in working condition. Contact us for more details.    Terms & Conditions    Privacy Policy    About Us    Contact Us    FAQ