Frequently Asked Questions
Q- How long will it take to receive my order?
A- Production time is 14 days + UPS delivery of 2-5 days.
Q- I just installed my new shades into my old shade brackets, and the shade rolled down by itself?
A- The old brackets are worn out. Replace them with the brackets that came with your new shade. If the new brackets don't match the old, email us a picture of the old brackets, or send one to us and we will find a match.
Q- How do I clean my new shades?
A- Soap and water with a sponge. Except Plisse material which is best dry cleaned.
Q- What if I measured wrong, or chose the wrong color?
A- Refer to the Zwick Guarantee under terms and conditions.
Q- Where do the materials and components come from?
A- The United States and Europe.
Q- How long will it take for my scallops to straighten out?
A- Depending upon conditions, around 1 week.
Q- Why doesn't my shade cover the entire window opening?
A- There is an allowance of 1/2 inch on each side of the shade on an inside mount to allow for the shade hardware.
Q- Why do you charge for shipping?
A- We choose not to raise our product prices to cover the shipping costs.
Q- What methods of payments do you accept?
A- We accept Mastercard, Visa, Discover, Personal Checks, and Money Orders.
Q- When do you charge my credit card?
A- Your credit card is charged at the time that the order is placed. This is because you are ordering custom made products.
Q- What is your warranty?
A- All of our rollers, both spring and cord operated are fully warranted for 2 years from the date of purchase.
All of our materials are fully guaranteed against defects for a period of 2 years from the date of purchase. Sewing thread is guaranteed for 5 years.
Q- How long will my shades last?
A- This varies, but in general with proper care up to 20 years.
Q- I have unusual windows. Can you help me figure out how I can measure and install?
A- Yes, please call us, or email us a picture of your windows and we will be glad to help you figure out how to measure or install properly.
Q- Why on my spring roller shade, do I have to pull it up and down from the center?
A- Pulling the shade from the sides will cause the shade to veer off into the brackets and damage the material.
Q- What does roller allowance mean on your price list?
A- We recover your old shade rollers and give you a credit for using them. The credit is per roller and you need to ship them to us. The rollers must be in working condition. Contact us for more details.