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| How long will it take to receive my order? |
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Production time is 14 days + UPS delivery of 2-5 days. |
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| How do I clean my new shades? |
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Soap and water with a sponge. Except Plisse material which is best dry cleaned. |
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| What if I measured wrong, or chose the wrong color? |
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Refer to the Zwick Guarantee under the policy tab. |
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Where do the materials and components come from? |
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The United States and Europe. |
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| How long will it take for my scallops to straighten out? |
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Depending upon conditions, around 1 week. |
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| Why doesn't my shade cover the entire window opening? |
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There is an allowance of 1/2 inch on each side of the shade on an inside mount to allow for the shade hardware. |
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| Why do you charge for shipping? |
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We choose not to raise our product prices to cover the shipping costs. |
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| What methods of payments do you accept? |
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We accept Mastercard, Visa, Discover, Personal Checks, and Money Orders. |
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| When do you charge my credit card? |
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Your credit card is charged at the time that the order is placed. This is because you are ordering custom made products. |
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What is your warranty? |
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All of our rollers, both spring and cord operated are fully warranted for 2 years from the date of purchase.
All of our materials are fully guaranteed against defects for a period of 2 years from the date of purchase. Sewing thread is guaranteed for 5 years. |
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| How long will my shades last? |
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This varies, but in general with proper care up to 20 years. |
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I have unusual windows. Can you help me figure out how I can measure and install? |
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Yes, please call us, or email us a picture of your windows and we will be glad to help you figure out how to measure or install properly. |
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| Why on my spring roller shade, do I have to pull it up and down from the center? |
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Pulling the shade from the sides will cause the shade to veer off into the brackets and damage the material. |
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| What does roller allowance mean on your price list? |
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We recover your old shade rollers and give you a credit for using them. The credit is per roller and you need to ship them to us. The rollers must be in working condition. Contact us for more details. |
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